See Something Suspicious? Report It.
If someone is impersonating Super Loans, requesting cryptocurrency through an unofficial channel, asking for sensitive credentials, or using our name in a suspicious way, report it immediately.
IMPORTANT SECURITY REMINDER
Super Loans will never ask you to disclose your account password, cryptocurrency wallet recovery phrase, private keys, or one-time verification codes. If someone claiming to represent Super Loans asks for any of these details, stop communicating with them and contact us through an official channel.
Not Sure If It's Fraud?
If something feels wrong, report it. Early reporting can help prevent other customers from being targeted.
Someone Pretending To Be Super Loans
Report anyone using our company name, logo, employees, documents or branding to request money or sensitive information.
Suspicious Wallet Requests
Report suspicious requests to send Bitcoin, USDT, Ethereum, USDC or another cryptocurrency to an unfamiliar wallet address.
Fake Websites & Messages
Report suspicious websites, emails, messages or social media accounts claiming to represent Super Loans.
Suspicious Account Activity
Contact us if you believe someone has attempted to access your account or use your information without authorization.
Fake Loan Documents
Report forged approval letters, fake loan agreements, fake receipts or other documents falsely presented as official Super Loans documents.
Unofficial Payment Requests
Report requests for payments or transfers through channels that you cannot verify as official.
What Information Should You Send?
The more useful information you provide, the easier it is for our team to understand what happened.
Useful Evidence
If safe and appropriate, provide the information below when contacting us.
- Name used by the person contacting you
- Email address or phone number
- Website or social media profile
- Screenshots of suspicious messages
- Date and approximate time of contact
- Cryptocurrency wallet address involved
- Transaction hash, if applicable
Protect Your Evidence
Do not delete suspicious messages before documenting them. Screenshots, email headers, wallet addresses, transaction IDs and website addresses may help establish what happened.
- Do not send additional funds
- Do not share passwords
- Never reveal private keys
- Never reveal wallet recovery phrases
- Never share one-time verification codes
- Do not click suspicious links
What Happens After You Report?
A fraud report should give our team enough information to understand the incident and determine the appropriate next steps.
Submit
Contact Super Loans through an official email address or WhatsApp channel.
Review
Provide the relevant information and evidence so the reported activity can be assessed.
Investigate
Our team can review the information and determine whether further action is appropriate.
Protect
Where appropriate, we can provide guidance on protecting your account and avoiding further interaction.
Report Directly To Super Loans.
Use the official contact information below when reporting suspicious activity.
Loan & Account Support
Contact our loan support team regarding customer account or application-related concerns.
loan@superloans.sbs →WhatsApp Security Report
Start a WhatsApp conversation with our official support number.
+1 (782) 204-4345 →SUPER LOANS SECURITY REMINDER
For your protection, Super Loans will never ask you to
disclose your passwords, cryptocurrency wallet recovery
phrases, private keys, or one-time verification codes.
Be cautious if someone asks you to send cryptocurrency to
an unfamiliar wallet, pay through an unofficial channel,
install unknown software, or provide remote access to your
computer or phone.
If you receive communication claiming to represent
Super Loans that seems suspicious, contact us immediately
using our official email addresses or WhatsApp number
before taking any action.
When In Doubt, Report It.
You do not need to investigate suspicious activity yourself. Stop the interaction, preserve the evidence and contact Super Loans through an official channel.