Clear Rules. Fair Process.
This Refund & Cancellation Policy explains how Super Loans handles loan application cancellations, approved-loan cancellations, unsuccessful transactions, refunds and other situations where a customer may request a return of funds.
Policy Overview
Super Loans aims to provide a transparent process for customers who need to cancel an application or request a refund where a refund is applicable.
Refund eligibility depends on the stage of the application, whether funds have already been disbursed, the applicable agreement, the nature of the payment and applicable law.
A loan application is different from a completed loan. Cancelling an application before disbursement does not automatically create a refund entitlement for every payment or charge associated with the application.
Cancelling a Loan Application
A customer who no longer wishes to proceed with an application should contact Super Loans as soon as possible.
Before Approval
If an application has not yet been approved, the customer may request cancellation. Any refund of money already paid will depend on the nature and purpose of that payment.
Under Review
If verification or compliance review is already in progress, cancellation may require the application to be reviewed before any eligible refund is processed.
Approved or Disbursed Loans
Once a loan has been accepted and funds have been disbursed, the transaction is generally governed by the applicable loan agreement rather than the application cancellation process.
A customer who wishes to terminate an active loan should review the repayment and early-settlement provisions in their loan agreement or contact Super Loans for assistance.
Once funds have been received, repayment obligations may continue to apply. Customers should obtain confirmation of the applicable settlement amount before sending repayment.
Disbursement Problems & Failed Transactions
If a customer experiences a problem with a loan disbursement, the customer should contact Super Loans promptly and provide the relevant transaction information.
Information That May Be Required
- Customer name and registered email address.
- Loan or application reference number.
- Date and approximate time of the transaction.
- Transaction hash or blockchain reference where applicable.
- Wallet address involved, where applicable.
- Screenshots or other relevant transaction evidence.
A failed or delayed transaction does not automatically establish that a refund is due. Super Loans may first investigate the transaction and determine what occurred.
Refund Requests
Refund requests should be submitted through Super Loans' official customer-support channels.
Each request is reviewed individually based on the relevant transaction, application status, agreement, payment method and applicable legal requirements.
Submit the Request
Contact support and explain why the refund or cancellation is being requested.
Provide Transaction Details
Provide the information necessary for Super Loans to identify and investigate the relevant payment or application.
Review
The request is reviewed against the applicable policy, agreement and transaction records.
Decision
Super Loans will communicate the outcome and, where applicable, the next steps for processing an approved refund.
Fees, Charges & Payments
The treatment of a payment depends on what the payment was for and whether the underlying service has already been provided.
Any applicable fee should be disclosed through the relevant product terms, agreement or other applicable documentation before the customer is required to pay it.
Customers should verify payment instructions through official Super Loans communication channels. Do not rely solely on a message, social-media account or third party claiming to represent the company.
Cryptocurrency Refunds
Cryptocurrency transactions may be irreversible once confirmed on a blockchain network.
Customers are responsible for checking wallet addresses and network information before initiating a cryptocurrency transaction.
Correct Address
Always verify the destination wallet address before confirming a transaction.
Correct Network
Using an incompatible blockchain network may cause delays or permanent loss of funds.
Blockchain confirmations, network conditions and the technical characteristics of a digital asset can affect whether and how a transaction can be recovered.
Fraud, Unauthorized Payments & Impersonation
If you believe that someone has impersonated Super Loans, obtained your information fraudulently or induced you to send money to an unauthorized account, contact us immediately.
- Stop communicating with the suspected fraudster.
- Do not send additional funds.
- Do not disclose your password.
- Never disclose a cryptocurrency wallet recovery phrase or private key.
- Never disclose one-time verification codes to another person.
- Preserve transaction records and communication evidence.
Super Loans will never ask customers to disclose passwords, cryptocurrency wallet recovery phrases, private keys or one-time verification codes.
How Refund Reviews Work
Refund investigations may require additional time where a transaction involves blockchain records, payment processors, identity verification or third-party investigation.
Review Factors
- Whether the transaction can be identified and verified.
- Whether the service connected with the payment has already been performed.
- Whether a loan has already been approved or disbursed.
- Whether the payment was authorized.
- Whether applicable contractual or legal restrictions affect the refund.
Exceptions & Applicable Law
Nothing in this policy is intended to remove or restrict rights that cannot lawfully be excluded under applicable consumer-protection or other mandatory laws.
Where applicable law provides a customer with a cancellation, refund or other statutory right, that right will apply to the extent required by law.
Where this policy conflicts with a mandatory legal requirement or an applicable executed agreement, the mandatory legal requirement or governing contractual provision will take precedence to the extent required.
Contact Super Loans
For cancellation requests, refund questions, disbursement issues or suspected fraud, use the official contact channels published on the Super Loans website.
Email:
contact@superloans.sbs
Loan Support:
loan@superloans.sbs
WhatsApp / Support:
+1 (782) 204-4345
Need Help With a Cancellation?
Contact our support team with your application or transaction details. We can help explain the applicable process and the information required to review your request.
Refund & Cancellation Policy
This policy is provided for general information and should be
read together with the applicable loan agreement, product
terms, privacy policy, terms and conditions and any other
documents governing the relevant service.
This policy does not create a guarantee that every payment or
transaction will be refundable. Refund eligibility depends on
the circumstances of the transaction, applicable agreement
and applicable law.
Customers should retain receipts, transaction records and
relevant communications relating to any refund request.
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