Your Data. Your Trust.

Introduction

This Privacy Policy explains how Super Loans ("Super Loans", "we", "us" or "our") may collect, use, store, protect and disclose personal information when you visit our website, create an account, submit a loan application, communicate with our support team or use our services.

We recognize that information provided during a financial application can be highly sensitive. Our objective is to process personal information responsibly and only for legitimate business, security, legal and service-related purposes.

Information We May Collect

Depending on how you interact with Super Loans, we may collect different categories of information.

How We Collect Information

Information may be collected through several channels, including:

• When you create or access a customer account.
• When you submit a loan application.
• When you upload identification or supporting documents.
• When you communicate with customer support.
• When you use our website or online services.
• Through security, fraud-prevention and verification processes.
• Through cookies and similar technologies, where used.

How We Use Personal Information

Depending on the service and applicable law, information may be used for purposes including:

• Creating and managing customer accounts.
• Processing and assessing loan applications.
• Verifying identity and documents.
• Preventing fraud, abuse and unauthorized activity.
• Managing loan servicing and repayment information.
• Communicating with customers about applications and accounts.
• Providing customer support.
• Improving website functionality and user experience.
• Maintaining security and technical operations.
• Meeting applicable legal and compliance obligations.

KYC, Identity & Verification

Financial services may require us to verify the identity and information of applicants and customers.

Depending on the circumstances, this may involve government-issued identification, proof of address, financial information, source-of-funds information or other supporting documentation.

Verification may be performed using internal processes or third-party verification providers where appropriate.

Cryptocurrency & Digital Asset Information

Where digital assets form part of a service, we may process information necessary to identify, monitor or reconcile relevant transactions.

This may include blockchain transaction identifiers, wallet addresses, supported asset information, transaction amounts and timestamps.

A wallet address can sometimes be linked with other information and may therefore be treated as information associated with an identifiable customer where applicable.

When Information May Be Shared

We may share information where reasonably necessary for legitimate business purposes, service delivery, security, compliance or legal obligations.

Depending on the circumstances, recipients may include:

• Service providers supporting website infrastructure, identity verification, security or customer support.
• Professional advisers where appropriate.
• Financial or payment service providers where required to provide a requested service.
• Fraud prevention, compliance or risk-management providers.
• Government authorities or regulators where disclosure is required or permitted by applicable law.

We do not intend to sell personal information simply because you visit our website. Any data-sharing practices should be described accurately based on the actual services and technology used by Super Loans.

Cookies & Similar Technologies

Our website may use cookies or similar technologies to support website functionality, security, analytics, preferences and other legitimate purposes.

Essential Cookies

These may be required for basic website functionality, account access or security.

Analytics

Where analytics tools are used, information may help us understand how visitors interact with the website and improve performance.

Cookie Choices

Depending on your browser and applicable law, you may be able to control or delete cookies through your browser settings.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, protecting against fraud and meeting applicable legal or regulatory obligations.

Retention periods may differ depending on the category of information and the reason for processing.

When information is no longer required, it may be deleted, anonymized or securely disposed of in accordance with applicable requirements.

Information Security

We use reasonable technical, organizational and operational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss or destruction.

Security measures may include access controls, authentication mechanisms, secure infrastructure, monitoring and other safeguards appropriate to the nature of the information and associated risks.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their devices, accounts and login credentials.

International Data Processing

Super Loans may operate with service providers or business operations located in different countries.

Where personal information is transferred across borders, appropriate safeguards should be used where required by applicable privacy law.

The exact locations and safeguards involved may depend on the services, customer location and technology providers actually used by Super Loans.

Your Privacy Rights

Depending on your location and applicable privacy law, you may have certain rights concerning your personal information.

Children's Privacy

Our financial services are not intended for individuals who are not legally eligible to use them.

We do not knowingly seek to collect personal information from children for financial service applications.

If you believe a child has submitted personal information to us improperly, please contact us so that the matter can be reviewed and addressed where appropriate.

Third-Party Websites & Services

Our website may contain links to third-party websites, communication services, payment services, social media platforms or other external resources.

Third-party websites and services operate under their own privacy policies and terms. Super Loans is not responsible for privacy practices that are outside our control.

Customers should review the privacy information provided by third parties before submitting personal information through their services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, security practices, legal requirements or business operations.

When changes are made, the updated version will be posted on this page together with an updated revision date.

Where applicable law requires additional notice or consent, we will follow the applicable process.

Contact Us About Privacy

If you have a question about this Privacy Policy, believe your personal information may have been mishandled, or want to submit a privacy-related request, contact Super Loans through our official communication channels.